Guided rollout and continued assistance for your HR platform.
Talentware offers customers a structured support model designed to accompany businesses through every stage of platform use: from initial go-live through to daily management of talent management processes.
Every customer is followed by a dedicated Customer Success Manager and has access to a multi-level technical assistance system, with direct communications channels and regular monitoring sessions.
The aim is to guarantee that the platform is successfully adopted and the skill-based model generates real value for the organisation.
Dedicated Customer Success
Every Talentware project is monitored by a Customer Success Manager (CSM) who supports the HR team in:
This approach allows companies to obtain concrete results from the earliest weeks.
Direct collaboration and technical support
Talentware offers:
The result is rapid, ongoing, and problem-orientated assistance.
FAQ
What type of support does Talentware offer customers?
Talentware offers a continued Customer Success model that includes guided onboarding, multi-level technical support, direct communication channels with the team, and regular monitoring sessions to guarantee the maximum platform value.
Is there a dedicated contact person for the project?
Yes. Every Talentware customer has a dedicated Customer Success Manager responsible for accompanying the business during the onboarding, adoption and evolution of the skill-based project.
How does communication happen with the Talentware team?
A direct channel is set up on Microsoft Teams during the project, to allow HR and IT contacts from the company to interact quickly with the Talentware team for operational support, explanations or updates.
Does Talentware also offer support after the go-live?
Yes. Support also continues after the platform has been activated through regular monitoring sessions, where HR process adoption, insight and improvement opportunities are analysed.
Is any tech support available for integration and configuration?
Yes. Talentware offers multi-level technical support that includes assistance for configuration, HRIS and LMS integration, user management and operational support for platform users.
How much time does the onboarding process normally require?
Thanks to dedicated workshops and structured onboarding processes, the Talentware platform can go live within weeks, according to the complexity of the organisation and activated modules.
We do not just offer technical assistance; what we have is a continuing partnership that can help organisations to develop a more evolved, transparent and data-driven skills management model.